General Questions
Why have I been contacted by IDR Worldwide?
You’ve been contacted by IDR Worldwide because we are working on behalf of a bank or lender to recover an outstanding debt. Our role is to help facilitate a fair and affordable solution that works for both you and the lender.
How can I verify that you are who you say you are and this isn’t a scam?
We understand the importance of ensuring you are dealing with a legitimate company. IDR Worldwide is fully authorised and regulated by the Financial Conduct Authority (FCA), the official body responsible for regulating financial services in the UK. You can check our credentials by checking the FCA Register: The official website is https://fca.org.uk and our licence number is 737367.
What is the best way of communicating with IDR Worldwide?
You can email us at contact@idrww.com. We aim to respond promptly to all emails. For immediate assistance or to discuss your situation in more detail, please feel free to call us on 01494 911099. Our team is available to help during business hours, 8.30am to 5.30pm.
Why do you ask me to confirm my address and other personal data when I call you?
At IDR Worldwide, we take your privacy and security very seriously. When you call us, we ask you to confirm your address and other personal details to ensure we are speaking to the correct person and protecting your sensitive information from being disclosed to unauthorised third parties
The person named on the letter or communication received does not live at the address. What should do?
Just call us on 01494 911099 to let us know and we will investigate immediately. It is very important to us that we communicate only with our clients’ customers and that contact details are kept up to date.
I cannot afford to pay this debt. What are my options?
If you’re struggling to repay your debt, don’t worry we are here to help you find a solution that works for you. We are committed to working with you to create an affordable and manageable repayment plan. Options we can explore are: Tailored Repayment Plans: We work with you to develop a repayment plan that fits your budget, ensuring that payments are affordable based on your current financial circumstances. Payment Breaks or Reduced Payments: In some cases, it may be possible to arrange for a temporary break in payments or to reduce the amount you pay each month to give you some breathing room. Debt Settlement: If you're unable to make the full repayments, we can discuss potential settlement options, which may allow you to clear the debt for a reduced amount. Additional Support: We can help you explore other resources, such as debt advice services, to ensure you’re receiving the best support possible.
How can I pay?
How/who to pay will depend on who your liability is with. Some of our clients require you to pay directly and others prefer you to make payments to IDR Worldwide. Contact us at contact@idrww.com or call us on 01494 911099 and we can help you understand your payment options.
If I ignore your communications what happens?
If you don’t respond to our letters it may result in further action to recover the amount owed. Please get in touch with us by calling 01494 911099 so we can work together to find a solution and bring your account up to date. If you believe you don’t owe the money, let us know as soon as possible.
Can someone else manage my account/speak to you on my behalf?
Yes, someone else can manage your account or speak to us on your behalf, but we would need to ensure that the proper authorisation is in place to comply with privacy and data protection laws.
Are our communications confidential?
Absolutely, all communications with IDR Worldwide are strictly confidential. We take your privacy and the protection of your personal information very seriously. Any information you share with us is securely stored and used only for the purpose of managing your account. Only authorised personnel who are directly involved in your case have access to your personal data. Whether you communicate with us via phone, email, or letter, we ensure that all information remains confidential and is only shared with authorised parties.
HOW TO PAY
Need to make a payment to us?
Our team members will guide you through your journey from beginning to end working closely with to understand your situation and set up a payment plan that meets both your needs and the requirements of the respective banks.
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Call our team today on
01494 911099If I want to make a complaint, how do I do this?
If you are dissatisfied with any aspect of our service, please visit our complaints policy page or call us on 01494 911099.
How does debt affect my credit score?
If you don’t pay your debt, your credit score may go down. A low credit score can make it harder to borrow money in the future.
What should I do if I can’t pay my debt?
If you’re struggling with debt, try not to worry. You are not alone. Talk to us we may have options to help you with payment plans or be able to help with reducing your payments. You can also get advice from debt charities or financial advisors. Visit our support page for more details.
What happens if I have debt but have moved out of the country?
If you have debt in another country but have moved back to the UK, your debt will still exist, and the creditor may try to contact you or take legal action to recover the debt here in the UK.
Can a debt collection agency contact me in the UK for debt I have from overseas?
Yes, if you have debts from another country and moved back to the UK, a debt collection agency may contact you. Debt collection agencies can work across borders and collect ‘overseas’ debts through legal proceedings here in the UK.
If I have health issues what do I do?
We understand that health conditions, both physical and mental, can affect people’s ability to manage their finances and/or communicate with us. If your health is having an impact on the management of your finances, please let us know so our team can offer the support you need. We may ask for your consent to note any health conditions to ensure we provide the right assistance. With your permission, we can also add a family member, friend, or carer to your account, so they can speak with us on your behalf. You can withdraw your consent at any time
How long does debt stay on my record?
In the UK, most debts will stay on your credit record for six years, even if they are written off or you pay them. This can affect your ability to borrow money during that time.
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